Privacy Policy

Last Updated: Monday, 19 August 2024

Farmers Coffee L.L.C is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use our services, or make a purchase from shop.farmerscoffee@gmail.com or otherwise communicate with us. By using or accessing the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please refrain from using the Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. The revised Privacy Policy will be posted on the Site, with the "Last Updated" date adjusted accordingly. We encourage you to review this policy whenever you access the Services.

2. How We Collect and Use Your Personal Information

To provide and improve our Services, we collect personal information about you from various sources over the past 12 months. The information collected and used may vary depending on how you interact with us.

In addition to specific uses described below, we may use your information to communicate with you, provide Services, comply with legal obligations, enforce our terms of service, and protect our rights and those of our users.

Information We Collect Directly from You

We may collect the following types of information directly from you:

  • Basic Contact Details: Name, address, phone number, email address.

  • Order Information: Billing address, shipping address, payment details, email address, phone number.

  • Account Information: Username, password, security questions.

  • Shopping Information: Items viewed, added to your cart, or added to your Wishlist.

  • Customer Support Information: Details provided in communications with us, such as messages sent through the Services.

Information We Collect through Cookies

We automatically collect certain information about your interaction with the Services using cookies, pixels, and similar technologies. Usage Data may include:

  • Device Information: Browser information, network connection details, IP address.

  • Interaction Data: How you access and use our Site and Services.

Information We Obtain from Third Parties

We may also receive information about you from third parties, including:

  • Vendors and Service Providers: Companies that support our Site and Services, such as Ecwid and payment processors, may provide us with personal information such as payment details to fulfill your orders.

3. How We Use Your Personal Information

We may use your personal information in the following ways:

  • Providing Products and Services: Processing payments, fulfilling orders, managing your account, and facilitating returns or exchanges.

  • Marketing and Advertising: Sending promotional communications via email, text, or mail and showing tailored advertisements.

  • Security and Fraud Prevention: Detecting, investigating, or addressing potential fraud, illegal, or malicious activity.

  • Communicating with You: Providing customer support and improving our Services.

4. Cookies

We use Cookies to enhance and personalize your experience on our Site. Cookies help us remember your preferences, run analytics, and tailor our advertising efforts. You can manage Cookies through your browser settings, but doing so may affect the functionality of the Services.

5. How We Disclose Personal Information

We may disclose your personal information to third parties under the following circumstances:

  • Service Providers: Vendors and third parties who perform services on our behalf, such as payment processing, data analytics, and customer support.

  • Business and Marketing Partners: Including Ecwid, to advertise and provide services.

  • Legal Obligations: To comply with legal requirements, enforce our terms of service, or protect our rights.

In the past 12 months, we have disclosed the following categories of personal information for the purposes outlined above:

  • Identifiers: Basic contact details and order/account information.

  • Commercial Information: Order and shopping information.

  • Internet or Other Network Activity: Usage Data.

6. User-Generated Content

Any content you post publicly on our Site, such as product reviews, will be accessible to others. We do not control how others may use the information you make public and cannot ensure their privacy practices.

7. Third-Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices, accuracy, or content of these sites. We recommend reviewing the privacy policies of any third-party sites you visit.

8. Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us to request its deletion.

9. Security and Retention of Your Information

While we take reasonable measures to protect your personal information, no security system is impenetrable. We recommend using secure channels when communicating sensitive information. The retention period for your information varies based on legal obligations, business needs, and the nature of the information.

10. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Right to Access/Know: Request access to personal information we hold about you.

  • Right to Delete: Request deletion of your personal information.

  • Right to Correct: Request correction of inaccurate personal information.

  • Right to Portability: Request a copy of your personal information and transfer it to a third party.

  • Right to Limit/Opt-Out: Direct us to limit or opt-out of certain uses and disclosures of your personal information.

  • Withdrawal of Consent: Withdraw your consent for processing your personal information.

To exercise these rights, please contact us using the details provided below. We may need to verify your identity before processing your request.

11. Complaints

If you have concerns about how we handle your personal information, please contact us. Depending on your location, you may also have the right to lodge a complaint with your local data protection authority.

12. International Users

We may transfer, store, and process your personal information outside your country of residence, including the United States. We use recognized transfer mechanisms, such as Standard Contractual Clauses, to ensure the protection of your information.

13. Contact Us

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise your rights, please contact us:

  • Phone: +971524848468

  • Email: shop.farmerscoffee@gmail.com